Shipping Policy

🚀 1. Order Processing

  • Orders cannot be modified or cancelled once placed.

  • Processing time: 3–7 working days (Mon–Fri).

  • During special launches or restocks: may take up to 10 days.

  • Pre-order items ship upon arrival and cannot be changed.

📦 2. Delivery Timelines

  • Domestic shipping: 3–15 business days from dispatch.

  • Remote areas may require extra time.

  • No dispatch on weekends or public holidays.

🌍 3. International Orders

  • We ship worldwide.

  • Customs duties / import fees are borne by the customer.

  • Delivery times vary based on customs clearance in each country.

💳 4. Payment Terms

  • No COD available.

  • All orders must be prepaid via secure gateways.

  • Checkout price includes all applicable shipping fees — no hidden charges.

📬 5. Order Tracking & Confirmation

  • Order confirmation email sent instantly after checkout. (If missing, check spam.)

  • Once dispatched, a shipping email with tracking link is provided.

🧭 6. Delivery Responsibility

  • We aren’t liable for delays due to natural events, strikes, customs hold-ups, or courier backlogs.

  • Once courier marks delivery, ownership transfers to the customer.

📞 7. Customer Support

Hours: Monday – Friday | 10:30 AM – 7 PM IST
Email: 📧 hello@thekachatribe.com
WhatsApp Chat Only: 📞 +91 85900 92863

Made with care and unconditionally loved by our customers, this signature bestseller exceeds all expectations.
The Kacha Tribe